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Email your queries to, and ask our Technical Team any question you like. Please see below for a selection of Frequently Asked Questions and Answers to help you on your way.

Q: What is Laminate Flooring?
A. The base of a Laminate Floor is a watertight, glued HDF board (High Density Fibre Board). This is covered with a design layer and a transparent overlay against wear and tear. Underneath, a barrier layer stops rising damp and prevents the boards from deforming.The design layer is a photo of wood or tiles that is printed on paper. This paper is submerged in melamine resin. This is covered with a very strong and transparent protective layer. The melamine layers are pressed on the HDF board in a press, under high pressure and temperature. In addition, a wood or tile structure is also pressed into the top layer. For example, the oak designs have a wood texture that coincides exactly with the wood pattern. The highly refined printing technique means that you can hardly tell the difference between the photo and real wood. So you can have a "wooden floor" in your home without sacrificing valuable trees. In addition, you don't have to worry about the disadvantages of a wooden floor. There's a laminate floor for every budget; they are easy and fast to install (yourself) and easy to maintain.

Q. What is Luxury Vinyl Flooring?
A. Luxury vinyl flooring is a vinyl based flooring material that closely mimics the look of natural woods and stones through realistic images and textures. The luxury vinyl floors come in planks and tiles which makes them easier to install than the traditional sheet vinyl. Luxury vinyl tiles and planks are generally comprised of 4 layers; the top layer is coated in a material making it heavily resistant to scratching and marks. The 2nd layer is a clear film protects the photo print layer from damage. The 3rd layer is the design layer which consists of a photo-realistic print of wood. The fourth and final layer is the backing layer, which provides the plank with structure and solidity, this generally makes up 90% of the products overall thickness.

Q. What is Hardwood Flooring?
A. Hardwood Flooring is available in 3 different forms; engineered, multiply, and solid wood. Engineered hardwood is comprised of multiple layers of wood that is then topped with a hardwood veneer. This is a very versatile floor that is harder wearing to moisture than solid wood, suitable for underfloor heating and can be sanded and varnished up to three times depending on the wear layer. Solid wood is just that; it’s made from a single piece of wood shaped into planks. The beauty of solid wood is that it will last a lifetime and can actually look better as it ages. multiple times and refinished to create a new look - however it is generally the most expensive of the three options.

Q: Can you use Laminate Flooring over Underfloor Heating?
A. Yes you can. Due to the way in which laminate flooring is constructed, it gives the product the ability to expand and contract, therefore it can adapt to various temperatures. As long as the underfloor heating system you have installed has been commissioned, the laminate flooring can be installed immediately. Once this has been installed  you may then gradually introduce heat to the floor. To begin with turn the underfloor heating on to the very lowest setting and then slowly increase using increments of 5°C, continue with this until it reaches the required temperature. PLEASE NOTE: the temperature must NOT exceed 28°C as this can cause implications with the flooring.

Q. Can you use Luxury Vinyl Flooring and Hardwood Flooring over Underfloor Heating?
A. Although the majority of luxury vinyl floors and hardwood floors are suitable for underfloor heating, it is advisable that you visit the product page of the desired product prior to purchasing, this will contain all the information you need to determine whether the product is suitable for underfloor heating or not.

Q. How can I maintain my floor?
A. The daily maintenance routine consists of removing dust and loose dirt which can be achieved using a dry microfibre cloth. On occassions where a slightly more thorough clean is required simply use a moist microfibre cloth with a mild cleaning fluid for example the Quick-Step Cleaner for Laminate and Vinyl floors and the Bona Care Wood Floor Cleaner fluid for hardwood flooring products.
Please note: For cleaning floors with bevelled V-grooves, it is recommended to only clean dry because moist cleaning may cause the dirt to accumulate in the bevelled grooves and this will be difficult to remove. For this reason, you must always vacuum the floor first or clean with a dry microfiber tissue. Then use a slightly moist tissue if necessary.
Always use a dry microfiber tissue to finish the cleaning process.

Can I lay laminate or wooden flooring over carpet?
No, you will need to uplift all the old carpet and the underlay before laying your new floor. What about the exisiting carpet underlay? can I keep that? No, carpet underlay is unsuitable for laying laminate, engineered wood or solid wood flooring. It has too much give in it and so it will put undue stress on the joints.

Can laminate, hardwood or luxury vinyl flooring be installed in bathroom / kitchens?
All laminate flooring marked as water resistant or waterproof are suitable for the installation in wet areas such as bathrooms and kitchens, to determine whether your floor is suitable for this type of installation simply visit the product page and check the product specification for details.
Certain types of engineered hard wood floor are suitable for bathrooms. However most solid wood floors are not suitable. Generally we do not advise to install hardwood flooring into bathrooms or kitchens due to the fact it is a natural porous product and is more susceptible to water damage than laminate and vinyl flooring.
Most, if not all, of the luxury vinyl flooring products featured on our website are water resistant to some extent and are suitable for installation in wet areas such as bathrooms and kitchens. Again, to determine whether your floor is suitable for this type of installation simply visit the product page and check the product specification for details.
If you do happen to install any of the above products in a wet area, and find yourself in a circumstance where you to happen to have large quantities of water on your floor, it is best to mop it up straight away to prevent any damage from ocurring.

If you require any further information or have any questions that are not addressed in this section, simpply email us at, contact us using our contact form here, or call us on 0800 458 0753 where one of our friendly sales advisors will be able to assist with any queries that you may have.
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